To make a firm booking please do the following:

A. Design or select your travel package At your Leisure from the suggested trips section.
B. Work with one of our travel consultants to handle your vacation design. This person will be responsible from beginning to end on ensuring your satisfaction.  
C. Select a method of Payment (see payment methods).
Frequently Asked Questions, if you have new one we will add it!!

1. How do I book my vacation?
   We tried to make it as easy as possible for you to price and book your vacations online with us. If you know where you are going, the fast way to book is to go to our "Book your own trip" page and use the booking engine there. Enter your departure city, destination city, travel dates, as well as the number of people traveling. Please note that for each additional room you need to make a separate reservation. If you are going to visit multiple cities, select "yes" when prompted. The booking engine will now display the cheapest flight first (although you will not be able to see the air fare) and our default hotel. Please feel free to customize your vacation by selecting your most convenient flight and your hotel of choice. The following screens will give you the option to book a transfer to and from the airport (recommended), book sightseeing tours (if available), and purchase travel insurance. Once you are satisfied with your itinerary, you will then enter your payment information. Then you will be displayed the full itinerary and you will be sent an email confirming your booking. You will then be able to use our site to print electronic tickets receipts and your vouchers.
   
   
2. How early should I book my vacation to Latin America?
   Latin America is becoming a hot destination. Please book early to avoid being disappointed. We realize that your time is very valuable and we want to make your vacation memorable. In order to help us make your dream vacation a reality we recommend that you book 6 months to a year ahead of time. If you think this is outrageous, please consider the following: - Some of our most unique lodges have at the most 30 rooms - Not enough availability for cruise ships to the Galapagos due to the high demand and the many restrictions to protect the environment
   
   
3. Do I need travel insurance?
   You don’t have to purchase travel insurance, yet we highly recommend it. For example, if an unforeseen event occurs before your departure and you have to cancel the trip, you will be reimbursed for all or some of the costs. Otherwise, chances are you will pay cancellation fees and lose money. Please read our insurance information before deciding either way.
   
   
4. Do I need to confirm my flight?
   It is always a good idea to call the airline 72 hours in advance to confirm your reservation, especially if you booked your vacation months in advance. Once you book a vacation package on our site, you will receive a booking number and you will be able to check the status of your booking on our web site.
   
   
5. Why don’t you issue paper tickets anymore?
   To reduce costs and save time most airlines prefer to issue e-tickets. It is as safe to purchase e-tickets, as it is to purchase paper ones. Most airlines will charge you extra if you prefer paper tickets. Some airlines or some combinations of airlines require us to issue you paper tickets. In this case, you will not be charged an extra fee.
   
   
6. What kind of documents do I need for traveling to Latin America?
   We are not responsible for providing documentation information for your trip. For up-to-date information regarding travel and foreign-entry requirements, please consult the Department of State website. Please ensure that you understand fully those requirements. Our agents are not responsible for information regarding visa and passport requirements. It is the responsibility of the passenger. We also recommend checking with the destination country's consulate in advance before embarking on your trip. Please pay special attention to children traveling with only one parent. For example, Mexico requires a written power of attorney from the absent spouse. If you are a non-US citizen or a legal alien resident, you might have additional restrictions, to include re-entry to the United States. **IMPORTANT CHANGE** U.S. CITIZENS RETURNING FROM ANY INTERNATIONAL DESTINATION DECEMBER 31, 2006 AND AFTER: Effective December 31, 2006, a valid passport will be required for persons of all ages returning by air or sea from any international destination. State issued birth certificates with government issued I.D. will no longer be an acceptable form of proof of citizenship.
   
   
7. I am traveling with my children. I know children usually benefit from special rates. What is the maximum age for children to enjoy all the benefits of travel?
   For children to enjoy reduced travel, they must be 11 years of age or younger. Please make sure that your children do not turn 12 while traveling, as they will not qualify for discounted fares.
   
   
8. I want to travel with my children, but my wife cannot go. Is there a problem?
   Parents of minor children (under 18 years old) should carefully document legal custody prior to traveling. If a minor child is traveling with only one parent, the absent parent should provide notarized consent. If only one parent has legal custody, that parent should be prepared to provide such evidence to airlines and other authorities.. Please check with INS before committing to any travel plans. Also, you can check State Department’s web site for the latest visa requirements.
   
   
9. I don’t understand the rankings of your hotels. Can you explain?
   There are many ways to categorize hotels, but the most popular ones are either the categories we use or the stars. If you are not familiar with our system, think of the following: deluxe=5 stars; superior=4 stars plus, moderate=3 stars, tourist=2 stars. The description of each hotel gives you a pretty good idea of the amenities offered on site.
   
   
10. General comments about properties in Central and South America
    Please consider that properties in some areas of Central and South America may not meet the standards you are accustomed to in your home country. The places you will visit do not enjoy our same standards of living. Although there are hotels throughout the region that match the luxury and facilities of other counterparts, do not expect to find a Las Vegas or Cancun type of resort in places like the Monteverde Cloud Forest of Costa Rica, the Belize Cayes or Guatemala Sacred Valley. You will find very fine, unique and comfortable properties, just don't expect the lavishness of some mass tourist destinations. In many cases, properties are right next to beautiful tropical surroundings teeming with life- do not be surprised to meet the occasional ant or spider in your room or shower. We inspect the properties we feature and work hard to present factual information that you can use to make an intelligent choice. Please read the property information carefully. Hotels select how to name their room types. Some names may confuse travelers. A "seaside” room may not mean that the ocean is besides the room. An "ocean view” room means that you can see the ocean from your room, but not necessarily that the room is in front of the beach. Each beach property has its own "beach” characteristics depending mainly on their specific location and the general coastline. Some of the most beautiful properties in Costa Rica, for example, are on the coast but not right on the beach. They are perched on top of high ground that affords inspiring vistas but it will take you some time and effort to reach the surf. Our property descriptions attempt to convey these differences.
    
    
11. Why can’t I get a confirmation for the hotel right away? How are my requests handled?
    Specific details on payment terms and deadlines are in our "Terms and Conditions". Because many of the properties in regions of interest in Latin America are relatively small, space cannot be guaranteed. Most of the time we have to request and then confirm the rooms that you requested. We try our best to confirm exactly what you wanted. If we cannot, we will offer alternative properties that you will have to approve. We try to get you an answer on your request as soon as possible. In some countries we give you an answer within 48 hours, others may take longer- we strive for the confirmation process to take no longer than 72 hours. Sometimes this is not possible due to circumstances in a specific properties reservation procedure. In destinations such as the Mexico Beaches, we can offer immediate confirmation. Our fixed departure itineraries also found in "suggested itineraries" can also be immediately confirmed. It is always wise to book well in advance of your traveling date – especially during winter peak season and other peak periods throughout the year – to obtain faster confirmation for your room or to find available rooms in the desired hotel.
    
    
12. How do I receive my Travel VOUCHERS?
    Your -confirmed itinerary will be sent via email. Upon arrival to the airport your private driver will hand you personally an AT YOUR LEISURE Travel KIT including vouchers, map, travel details, recommendations and other greeting items.
    
    
13. What methods does ATI provide for booking & paying?
    30 days prior to your arrival: To confirm your trip we need 25% of the total trip. This can be done via credit card authorization or bank account transfer.
    
    Between 10 to 15 days prior to your arrival: Remaining total.
    
    For Costa Rica only:
    Remaining payment for services can be made upon your arrival in Costa Rica. When you arrive at the airport, a member of our staff will be waiting for you holding a sign with your name, ready to transfer you to our offices where you will receive all the necessary documents and information for your trip. 24-Hour Service! You will have a 24-hour service number at your disposal, while in any of our managed destinations. We will be available to solve any situation that may arise during your stay as quickly as is possible. Our main objective is to provide personalized service, with the only purpose of ensuring a high number of satisfied customers.
    
    
14. How long have you been in business?
    Our parent company ASUAIRE TRAVEL has been in business since 1996.
    
    
15. Does it cost more if I book my vacation through your agency?
    Absolutely not! We earn our commission from the source, not from our clients. In fact, when we offer special price breaks and discounts.
    
    
16. Why don't you disclose individual room prices?
    The reason why we only sell closes packages and do not disclose individual prices is to protect our rates from our competitors. You can try quoting your package with any other tour operator we ensure you the best bang for your buck.
    
    
17. Can I make changes to the available packages?
    Our AT YOUR LEISURE philosophy enables you to choose according to your taste. Add nights, remove tours, change your transportation methods according to your travel taste!! Anything you desire is possible.
    
    
18. When are high and low seasons for the Central America region?
    Many people ask what the general time periods of high and low season are. While every hotel defines this slightly differently, it usually corresponds with the dry / green season months. The dry season usually begins in late November and continues through mid-April. The rains here begin in late April and grow heavy in August, September and October.
    
    While the months of August and September can be exceptionally wet (though some travelers do not mind at all), the beginning and end of the green season are, in our opinion, some of the best months to travel. Prices are down, the foliage is green and there are fewer tourists.
    
    Most hotels will have price breaks in May, June, July, August, September and October. During these months you can count on rain in the afternoons, though it is usually still beautiful from 7am to 2pm. Green season mornings are breathtaking.
    
19. Why do you have an office in Spain?
    Basically we use the Spain office to provide a better service to clients , travel agencies and wholesalers in the European region. Having trained personnel answering the calls during your same time zone really makes our clients happy. We additionally provide training and support from this office.

About Cancellation Policies:

1. For individual cancellations made 48 hours or less prior to client's arrival, no refund will apply. At Your Leisure TRAVEL will refund the deposits recieved according to the supplier's policies. (Hotel, Car Rental, Tour Operator).
   
   For group cancellations, At Your Leisure TRAVEL will refund the deposit if the cancellation is made at least 20 days prior to guest arrival, otherwise refunds will be subject to any supplier's policies involved in our tours programs and packages.